About

Connecting consumers and corporates

Great customer service isn’t optional

If you’re looking to gain the competitive edge, exceptional customer service is key. Wendy Knowler has a wealth of experience in this area & hosts training workshops for businesses around South Africa. Her expertise, based on 20 years of mediating conflict between consumers & companies, will gear your team for success in this critical space.

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ON THE CONSUMER EXPERIENCE

We take most of the money that we could have spent on paid advertising & instead put it back into the customer experience. Then we let the customers be our marketing. ~ Tony Hsieh

Profit in business comes from repeat customers; customers that boast about your product & service, & that bring friends with them. ~ W. Edwards Deming

Customer service is not a department, it’s everyone’s job. ~ Anon

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Testimonials

Don’t take our word for it – here’s what some of Wendy Knowler’s clients say:

It was an incredible learning experience having Wendy running a
Media workshop with TFG’s corporate communications team… Unlike other workshops, she totally tailored ours to our own industry & own examples. We ended up with a long ‘to do’ list of ideas & practical insights we could implement.

Kathryn Sakalis

TFG

Wendy Knowler’s insights into what drives consumer interactions with companies… is incredibly valuable to a platform such as ours and, we believe, will be to any business or organisation which wishes to understand the modern consumer.

Hannes Oosthuizen

cars.co.za

Wendy has always been a great presenter & drawcard for us considering the socially topical content she works with daily. Wendy strives to be fair to the consumer as well as the businesses involved — a quality that is seldom found in reporters but is so essential to the future of SA’s success.

Janeen Johnston

Society of Consumer Affairs Professionals (SOCAP)