Wendy as your brand’s ‘Mystery Shopper’
Imagine the insights you could glean if Wendy Knowler put your brand through her ‘mystery shopper’ programme? Wendy offers a deep dive analysis of your brand’s main customer-facing touchpoints, including your email interactions; website; call centre or reception; social media presence and responses.
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Great customer service isn’t optional
If you’re looking to gain the competitive edge, exceptional customer service is key. Wendy Knowler has a wealth of experience in this area & hosts training workshops for businesses around South Africa. Her expertise, based on 23 years of mediating conflict between consumers & companies, will gear your team for success in this critical space.
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ON THE CONSUMER EXPERIENCE
We take most of the money that we could have spent on paid advertising
& instead put it back into the customer experience. Then we let the
customers be our marketing. ~ Tony Hsieh
Profit
in business comes from repeat customers; customers that boast about your
product & service, & that bring friends with them. ~ W. Edwards
Deming
Customer service is not a department, it’s everyone’s job. ~ Anon
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Testimonials
Don’t take our word for it – here’s what some of Wendy Knowler’s clients say:
It was an incredible learning experience having Wendy running a
Media workshop with TFG’s corporate communications team… Unlike other workshops, she totally tailored ours to our own industry & own examples. We ended up with a long ‘to do’ list of ideas & practical insights we could implement.
Kathryn Sakalis
TFG
Wendy Knowler’s insights into what drives consumer interactions with companies… is incredibly valuable to a platform such as ours and, we believe, will be to any business or organisation which wishes to understand the modern consumer.
Hannes Oosthuizen
cars.co.za
Wendy has always been a great presenter & drawcard for us considering the socially topical content she works with daily. Wendy strives to be fair to the consumer as well as the businesses involved — a quality that is seldom found in reporters but is so essential to the future of SA’s success.
Janeen Johnston
Society of Consumer Affairs Professionals (SOCAP)
Contact Wendy
Get in touch with Wendy via this contact form. If it’s a consumer request for help, please understand that Wendy simply isn’t able to attend to every mail. If she’s able to get involved, she’ll contact you within a week.