Resources

Connecting consumers and corporates

There are numerous tools for both consumers and corporates. Find some of them below.

CONSUMER PROTECTION ACT

Download your copy here:

CPA Regulations 1 April 2011

Consumer Protection Act

SMALL CLAIMS COURT

The jurisdiction of the Small Claims Court will go up from R15 000 to R20 000 from April 1 2019 – the first increase in five years. It’s a quick, fairly inexpensive way for consumers to get justice when companies do them down. To download a letter of demand, Click here.

WHERE CONSUMERS CAN GET FREE HELP OR INFORMATION

Ombudsman for Banking Services

PO Box 87056, Houghton 2041 Tel: 011 712 1800
Fax: 011 483 3212
E-mail: info@obssa.co.za

Ombudsman for Long Term Insurance

Private Bag X45 Claremont 7735
Telephone: 021 657 5000 Sharecall: 0860 103 236
E-mail: info@ombud.co.za       Website: www.ombud.co.za

Credit Ombud

PO Box 805, Pinegowrie 2123
Tel: 011 781 6431
Fax: 086 674 7414
E-mail: ombud@creditombud.org.za

Ombudsman for Short-term Insurance

PO Box 32334, Braamfontein 2017 Tel: 011 214 0960
Fax: 011 726 5501
E-mail: info@osti.co.za

Ombud for Financial Services Providers

PO Box 74571, Lynnwoodridge 0040 Tel: 012 470 9080 / 762 5000
Fax: 012 348 3447
E-mail: info@faisombud.co.za

Pension Funds Adjudicator

PO Box 580, Menlyn 0063 Tel: 012 748 4000
Fax: 086 693 7472
E-mail: enquiries@pfa.org.za

Statutory Ombud

PO Box 74571, Lynnwoodridge 0040 Tel: 012 470 9080
Fax: 012 348 3447
E-mail: info@faisombud.co.za

Financial Services Board

PO Box 35655, Menlo Park 0102 Tel: 012 428 8000
Fax: 012 346 6941
E-mail: info@fsb.co.za

National Credit Regulator

PO Box 209, Halfway House, Midrand 1685 Tel: 011 554 2600
Fax: 011 554 2871
E-mail: complaints@ncr.org.za

Council for Medical Schemes

Private Bag X34, Hatfield 0028
Tel: 012 431 0500
E-mail: complaints@medicalschemes.com

Public Protector

Private Bag X677, Pretoria 0001 Tel: 012 366 7000
Fax: 012 362 3473
E-mail: registration2@pprotect.org

SABRIC

The South African Banking Risk Information Centre (SABRIC) is a Non Profit Company formed by the four major Banks. It helps to keep you informed about the latest banking scams (including Deposit and Refund Scams, Classified/Holiday Scams, Vishing and Phishing) and fraudster activity. Their Website

Consumer Goods & Services Ombudsman (CGSO)

The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s compulsory Ombud scheme, set up in line with the Consumer Protection Act.

The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.

Direct Tel: +27(0) 11 781-2607
Sharecall: 0860 000 272 (CPA)
Email: info@cgso.org.za
Fax: 086 206 1999
Physical Address
292 Surrey Avenue
Ferndale
Randburg
Postal Address
PO Box 3815
Randburg
2125

Tax Ombud

PO Box 12314, Hat eld 0028
Tel: 012 431 9105
Fax: 012 452 5013
E-mail: complaints@taxombud.gov.za

Ombudsman’s central helpline –  Sharecall 0860ombuds / 0860 662837.