Resources

Connecting consumers and corporates

There are numerous tools for both consumers and corporates. Find some of them below.

CONSUMER PROTECTION ACT

Download your copy here:

CPA Regulations 1 April 2011

Consumer Protection Act

 

WHERE CONSUMERS CAN GET FREE HELP OR INFORMATION

Ombudsman for Banking Services

PO Box 87056, Houghton 2041 Tel: 011 712 1800
Fax: 011 483 3212
E-mail: info@obssa.co.za

 

Ombudsman for Long Term Insurance

Private Bag X45 Claremont 7735
Telephone: 021 657 5000 Sharecall: 0860 103 236
E-mail: info@ombud.co.za       Website: www.ombud.co.za

 

Credit Ombud

PO Box 805, Pinegowrie 2123
Tel: 011 781 6431
Fax: 086 674 7414
E-mail: ombud@creditombud.org.za

Ombudsman for Short-term Insurance

PO Box 32334, Braamfontein 2017 Tel: 011 214 0960
Fax: 011 726 5501
E-mail: info@osti.co.za

Ombud for Financial Services Providers

PO Box 74571, Lynnwoodridge 0040 Tel: 012 470 9080 / 762 5000
Fax: 012 348 3447
E-mail: info@faisombud.co.za

Pension Funds Adjudicator

PO Box 580, Menlyn 0063 Tel: 012 748 4000
Fax: 086 693 7472
E-mail: enquiries@pfa.org.za

Statutory Ombud

PO Box 74571, Lynnwoodridge 0040 Tel: 012 470 9080
Fax: 012 348 3447
E-mail: info@faisombud.co.za

Financial Services Board

PO Box 35655, Menlo Park 0102 Tel: 012 428 8000
Fax: 012 346 6941
E-mail: info@fsb.co.za

National Consumer Commission

PO Box 36628, Menlo Park 0102 Tel: 012 428 7726
Fax: 0861 515 259
E-mail: complaints@thencc.org.za

National Credit Regulator

PO Box 209, Halfway House, Midrand 1685 Tel: 011 554 2600
Fax: 011 554 2871
E-mail: complaints@ncr.org.za

Council for Medical Schemes

Private Bag X34, Hat eld 0028
Tel: 012 431 0500
E-mail: complaints@medicalschemes.com

Public Protector

Private Bag X677, Pretoria 0001 Tel: 012 366 7000
Fax: 012 362 3473
E-mail: registration2@pprotect.org

SABRIC

The South African Banking Risk Information Centre (SABRIC) is a Non Profit Company formed by the four major Banks. It helps to keep you informed about the latest banking scams (including Deposit and Refund Scams, Classified/Holiday Scams, Vishing and Phishing) and fraudster activity. Their Website

Tax Ombud

PO Box 12314, Hat eld 0028
Tel: 012 431 9105
Fax: 012 452 5013
E-mail: complaints@taxombud.gov.za

Ombudsman’s central helpline –  Sharecall 0860ombuds / 0860 662837.