About

Connecting consumers and corporates

Wendy as your brand’s ‘Mystery Shopper’

Imagine the insights you could glean if Wendy Knowler put your brand through her ‘mystery shopper’ programme? Wendy offers a deep dive analysis of your brand’s main customer-facing touchpoints, including your email interactions; website; call centre or reception; social media presence and responses.

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Wendy Knowler as mystery shopper

Great customer service isn’t optional

If you’re looking to gain the competitive edge, exceptional customer service is key. Wendy Knowler has a wealth of experience in this area & hosts training workshops for businesses around South Africa. Her expertise, based on 23 years of mediating conflict between consumers & companies, will gear your team for success in this critical space.

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ON CUSTOMER SERVICE

Customer service is not a department, it’s everyone’s job. ~ AnonCustomer service is not a department, it’s everyone’s job. ~ Anon

Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony AllesandraBeing on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Allesandra

ON THE CONSUMER EXPERIENCE

We take most of the money that we could have spent on paid advertising & instead put it back into the customer experience. Then we let the customers be our marketing. ~ Tony Hsieh

As a business leader you have to ask yourself, “Am I creating a consumer environment that is conducive to loyalty?” If the answer is no, FIX IT!
~ Steve Maraboli

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Testimonials

Don’t take our word for it – here’s what some of Wendy Knowler’s clients say:

It was an incredible learning experience having Wendy running a Media workshop with TFG’s corporate communications team… Unlike other workshops, she totally tailored ours to our own industry & own examples. We ended up with a long ‘to do’ list of ideas & practical insights we could implement.

Kathryn Sakalis

TFG

Wendy Knowler’s insights into what drives consumer interactions with companies… is incredibly valuable to a platform such as ours and, we believe, will be to any business or organisation which wishes to understand the modern consumer.

Hannes Oosthuizen

cars.co.za

Wendy has always been a great presenter & drawcard for us considering the socially topical content she works with daily. Wendy strives to be fair to the consumer as well as the businesses involved — a quality that is seldom found in reporters but is so essential to the future of SA’s success.

Janeen Johnson
Janeen Johnston

Society of Consumer Affairs Professionals (SOCAP)

Contact Wendy

Get in touch with Wendy via this contact form. If it’s a consumer request for help, please understand that Wendy simply isn’t able to attend to every mail. If she’s able to get involved, she’ll contact you within a week.