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Connecting consumers and corporates

Consumers Beware: Some banks are still collecting on Prescribed Debts

PRESS RELEASE BY THE OMBUDSMAN FOR BANKING SERVICES – 29 JULY 2022 “The law forbidding creditors from collecting on prescribed debts which falls under the National Credit Act 34 of 2005 (NCA) is well-known, established and adhered to – or so everyone would think.  The aim of this law is to safeguard consumers against unfair…
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Online shopping

Steady increase in ‘dodgy’ online operators

BEFORE you go online to buy aluminium windows, leather shoes or furniture online, or to book a company to move your household contents, best you heed the Ombudsman for Consumer Goods and Services’ warning about the dodgy operators who’ll take your money and then fail to deliver. Ombudsman Magauta Mphahlele has gone as far as…
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“Customer service is the new marketing.”

– Derek Sivers, Founder CD Baby

“People are really forgiving of a service lapse if they get a meaningful apology, full disclosure and there’s effective two-way communication.”

– Wendy Knowler

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